Delivery and Returns

Delivery & Returns
Last updated: September 11, 2024

Order Confirmation

As soon as you place your order, we will pre-authorise your card; however, your card will not be charged immediately. We will contact our supplier to confirm that the product you purchased is available for immediate shipment. Once confirmed, we will process the payment and your order will be dispatched straight away. If there is any delay, such as an item being on backorder, we will void the pre-authorisation and contact you to inform you of the situation.

Order Delivery

Once your order has been placed and confirmed in stock, we will charge your card and dispatch your order within 5 working days. You will receive tracking details by email within 24 hours of dispatch. If you have not received tracking details within 6 working days, please contact us at support@ultraentertainment.co.uk for assistance.

Damages

We ask that you thoroughly inspect all items at the point of delivery. Please do not accept delivery of any damaged items. If you discover an item has been damaged, please send clear photos of the damaged items to support@ultraentertainment.co.uk so we can open an insurance claim on your behalf.

Cancellations & Refunds

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Refunds will only be issued to the same payment method used to place the order.